Refund policy
At Pure Seeds, we want you to have a great gardening experience. If something isn’t right with your order, we’re here to help.
7-Day Free Return & Refund
We offer a 7-day Free Return and Refund policy. This means you have 7 days from the date of delivery to request a return or refund.
To be eligible for a return or refund, the following conditions must be met:
You must have a clear unboxing video recorded while opening the package.
You must also provide a complete video of the gardening process, showing how the seeds were planted and the steps followed.
The product must be unused, undamaged, and in its original packaging.
You must provide proof of purchase or order confirmation.
These requirements help us verify issues properly and maintain quality for all customers.
How to Start a Return
To request a return or refund, please contact us at:
📧 Email: support@pureseeds.store
Please include:
Your Order ID
Unboxing video
Video of the gardening process
Photos/videos showing the issue
Once your return request is approved, we will provide instructions on how to proceed with the return.
Important: Items sent back to us without contacting us first will not be accepted.
Damaged, Defective, or Wrong Items
Please inspect your order immediately upon delivery.
If you receive:
a damaged item
a defective product
the wrong item
contact us within 7 days of delivery with your unboxing video and supporting photos/videos, and we will resolve the issue quickly.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods such as plants, seeds once used, or gardening materials after use
Customized or special order products
Personal care products
Hazardous materials or flammable liquids
If you are unsure whether your item is eligible for return, please contact us before requesting a return.
Exchanges
If you wish to exchange a product, the quickest way is to return the original item (if eligible) and place a new order for the desired product.
Refunds
Once we receive and inspect your return request and supporting videos:
We will notify you whether your refund is approved or rejected.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that banks or payment providers may take additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: